WebEx Features

WebEx - Specific Features and Functionality

Integrated Audio Controls - Control your Reservationless-Plus audio conference from within the MeetingCenter interface.

Document Sharing - View PowerPoint® presentations, documents or graphics without uploading the files to a server. MeetingCenter's unique Vector format allows for high resolution, multi-level zooming and annotation capabilities.

Support for Microsoft PowerPoint - Animation and Transitions Share multiple PowerPoint presentations in a single meeting with support for animation and slide transitions.

Multimedia Content Sharing - Playback multimedia objects, including Flash and streaming video and audio, within PowerPoint presentations. Incorporate streaming multimedia from any web site into your meeting.

Application Viewing - Show any business-critical desktop application without uploading files to a server. Present any application remotely, enhancing the effectiveness of live demos and team meetings.

Application Sharing and Desktop Collaboration - Share anything on your desktop with an audience member to instantly solve customer support issues, conduct more effective live demos and streamline project meetings. Grant access to participants so they can control your desktop or application.

QuickStart Screen - Gives you one-click access to the most commonly used meeting features like Presenting a Document and Sharing an Application.

File Transfer - Easily pass documents to participants for download during a meeting.

Polling - Allows you to solicit feedback from attendees via online survey responses.

Multipoint Video Integration - Incorporate real-time video conferencing into your meeting from up to four desktop video cameras.

Record, Edit and Play Back Meetings - Record an entire meeting or any desktop application for later reference. You can even edit the recorded session in preparation for playback and take ownership of your content. Once saved, participants can view and listen to the archive offline.

One-Click Meetings - Start meetings and effortlessly bring decision makers together with just one click.

Scheduling Templates - Save meeting options and settings in a template for quick access to scheduling a meeting. You can save templates within the Quick and Advanced Scheduler to shorten the steps required to schedule your meeting.

Quick Scheduler - Schedule a meeting in a few short steps with the Quick Scheduler. Choose from one of your saved meeting templates, indicate additional key meeting details and your meeting is scheduled. In situations when you need to edit certain meeting features, you can easily access the Advanced Scheduler for additional options.

Advanced Scheduler - Quickly walk through the steps of scheduling a meeting.

Auto-Play Presentations - Allow attendees to view a presentation, which runs automatically or is attendee controlled, as they join the meeting.

Note Taking Panel - Displays a window for attendees to take and save notes for meeting minutes.

PowerPanels - Customize your meeting view by opening, closing and resizing PowerPanels™, including Participant, Chat, Notes, Video and Polling panels, according to the needs of your meeting.

Floating Icon Tray - Float your PowerPanels over your meeting screen when in Full Screen view to get access to essential meeting functions and tools. The tray also allows you to seamlessly switch between sharing modes.

Meeting Transcripts - Email attendees a transcript of the meeting to ensure timely follow-up on important decisions and action items.

Microsoft Office Integration - Share Office documents in a meeting with a single click to increase the convenience of information distribution. Microsoft Outlook Integration Streamline the scheduling process by starting and scheduling meetings directly from Microsoft Outlook.

Lotus Notes -Integration Schedule, start, or join online meetings using Lotus Notes™.

Add to My Calendar - Create appointments in major calendar applications containing meeting information using a single button.

Distribution Lists - Create distribution lists and import groups directly into a MeetingCenter account, making it easier to send meeting invitations to large or recurring groups.

High Performance and Reliability - Conduct your meeting with confidence. With servers strategically dispersed at facilities around the globe, the WebEx Interactive Network routes meetings through hubs that deliver reliable, secure, high-performance services. You can hold multi-unit interactive meetings without latency or interruptions from anywhere in the world.

Security - Support for SSL encryption enables you to securely conduct interactive meetings with even the most confidential information and on-demand solutions.

For an even more detailed feature and function overview, please see below:

In today’s fast-paced business environment, making decisions quickly and efficiently is critical to maintaining a competitive advantage. Time wasted scheduling in-person meetings, making travel arrangements and bringing together a globally dispersed team can mean lost revenue and increased operating costs. Every minute counts. With MeetingCenter powered by WebEx™ you can increase effectiveness and productivity– across your entire company– and make faster, more accurate business decisions every day. Collaborate with employees, customers and business partners–anytime, anywhere. MeetingCenter integrates data, voice and video content within a standard web browser so you can conduct real-time meetings over the Internet– simply and quickly.

Webex MeetingCenter

Rely on MeetingCenter

• Present slides to make your meeting more memorable
• Conduct sales presentations
• Share your latest sales and financial projections
• Collaborate on product plans and design specifications
• Annotate technical documents

 

MeetingCenter Features

• Network-Based Recording
  • Record your meetings and build valuable libraries of your most important recordings.
  • NBR can be customized to include all meeting content, including chat, presentations, and audio and video data.
  • When you need to access your content, NBR is optimized to allow on-demand streaming and downloading of archived sessions
• Integrated Audio Controls
  • Control your Reservationless-PlusSM audio conference from within the MeetingCenter meeting interface
• Document Sharing
  • View PowerPoint presentations, documents or graphics without uploading the files to a server.
  • MeetingCenter service’s unique Vector format allows for high resolution, multi-level zooming and annotation capabilities.
  • Support for Microsoft® PowerPoint™ Animation and Transitions
  • Share multiple PowerPoint presentations in a single meeting with support for animation and slide transitions
• Multimedia Content Sharing
  • Play back multimedia objects, including Flash and streaming video and audio,within PowerPoint presentations.
  • Incorporate streaming multimedia from any website into your meeting
• Rotate Documents in Landscape and Portrait
  • Via the Presentation Viewer, you have the ability to rotate documents in landscape and portrait and also have additional options for document sharing and viewing for improved user experience
• Application Viewing
  • Show any business-critical desktop application without uploading files to a server
  • Present any application remotely, enhancing the effectiveness of live demos and team meetings
• Application Sharing and Desktop Collaboration with Remote Control
  • Share anything on your desktop with an audience member to instantly solve customer support issues, conduct more effective live demos and streamline project meetings
• QuickStart Screen
  • This tool provides one-click access to the most commonly used meeting features like presenting a document and sharing an application
• File Transfer
  • Presenters can easily pass documents to participants for download during a meeting
• Polling
  • Allows presenter to solicit feedback from attendees via online survey responses
• Multipoint Video Integration
  • Incorporate real-time videoconferencing into your meeting from up to four desktop video cameras
• Record, Edit and Play Back Meetings
  • Record an entire meeting or any desktop application for later reference. Even edit the recorded session in preparation for playback and take ownership of your content. Once saved, participants can view and listen to the archive offline
• One-Click Meetings
  • Start meetings and effortlessly bring decision makers together with just one click
• Quick Scheduler
  • Schedule a meeting in a few short steps with the Quick Scheduler. Choose from one of your saved meeting templates, indicate additional key meeting details and your meeting is scheduled! In situations where you need to edit certain meeting features you can easily access the Advanced Scheduler for additional options
• Advanced Scheduler
  • Quickly walks you through the steps of scheduling a meeting
  • Scheduling Templates

Webex TrainingCenter

WebEx TrainingCenter is a browser-based, interactive online classroom that enables the delivery of real-time, multimedia training directly to participants’ desktops. TrainingCenter provides all the tools to make an online training experience as effective and engaging as the physical classroom. Conduct interactive application demos, share presentations and documents, incorporate multimedia content, and record any training session for later playback. Structure and manage live interaction with breakout sessions, a hands-on lab, polling and testing, instant feedback, chat, and Q&A.

WebEx TrainingCenter Features

Feature	Description
Information Sharing	Leverage existing information by sharing multiple documents and demonstrating how to use applications by sharing and annotating on them in real time.  Permissions-based remote control lets learners try it themselves.
Hands-On Lab	Optimize existing infrastructure investments by connecting remote learners with remote computers, applications and simulations during a live training session – anytime, anywhere.
Breakout Sessions	Promote active learning by conducting multiple, simultaneous small group, collaborative activities.  Trainers can “walk around the room” and see how each group is doing.
QuickStart Screen	Get one-click access to the most commonly used session features like Presenting a Document, Sharing an Application and Sharing Your Desktop.
Multimedia Training Content	Engage your learners with PowerPoint animations and transitions, as well as complex multimedia objects like Flash, 3D objects and streaming media.
Instant Feedback	Gain valuable feedback by visually depicting individual responses to trainers’ verbal questions.
Q&A	Boost interaction with a threaded Q&A feature that identifies learner questions and corresponding responses.
Multiple Panelists	Increase training staff productivity by enabling multiple trainers to collaborate on sessions from different locations.
Video Integration	Allow learners to see their trainer during a live session using a web camera.
PowerPanels™	Customize your session view by opening, closing and resizing panels used to track attendee activity, respond to questions and review poll results.
Floating Icon Tray	Float your PowerPanels over your content viewer when in Full Screen view to get access to essential session functions and tools.  The tray also allows you to seamlessly switch between sharing modes.
Microsoft® Outlook™ Integration	Leverage existing enterprise systems to streamline scheduling processes.
Testing and Grading	Assess comprehension, automatically track individuals’ performance and share correct answers within a session.  Leverage web-based testing libraries for comprehensive pre- and post-session training.
Polls and Surveys	Measure session effectiveness and gather feedback for future sessions.
Registration and Reporting	Simplify session registration and easily track attendance.
Record and Playback Record	Live training sessions for reuse and review.  Recordings can be streamed within a live session or uploaded for learners to play back at their convenience.

WebEx TrainingCenter Support

MeetingSense’s suppliers provide support for all web conferencing services. Technical support can be accessed during a conference call by pressing *0 on the telephone keypad and asking to be connected with a technician.

WebEx EventCenter

WebEx EventCenter simplifies online event program management by automating registration, invitations, email reminders, and follow-up communications. Also included are easy-to-use presentation tools that help you create a dynamic multimedia, multi-presenter experience. EventCenter comes fully equipped with everything you need to give your events the impact of a live event.

WebEx EventCenter simplifies online event program management by automating registration, invitations, email reminders, and follow-up communications. Also included are easy-to-use presentation tools that help you create a dynamic multimedia, multi-presenter experience. EventCenter comes fully equipped with everything you need to give your events the impact of a live event.

WebEx EventCenter Features

Feature	Description
Virtual Auditorium	Reach large audiences through your browser and avoid venue, travel and hotel expenses.  Touch more prospects more often and reduce per-lead costs.
PowerPanels™	Deliver full-screen views for your attendees while you manage events behind the scenes.  Use floating panels to track attendee activity, respond to questions presented in chat and review poll results.
In-Session Alerts	Get audio and visual alerts so you can respond to attendee needs when in full-screen view mode.
Multimedia Content	Present PowerPoint™ presentations complete with animations, transitions, Flash™, 3D objects and streaming video.
Document and Application Sharing	Share documents; demonstrate software and whiteboard ideas in real time.
Multiple Panelists	Bring in speakers from different locations on a single event.
Panelists Entrance and Prep Room	Panelists enter the event separately from attendees and can go to a private “practice room” for last-minute rehearsal out of attendees’ view.
Q&A and Chat	Increase interaction with a threaded Q&A feature that pairs questions with responses.
Personalized E-mail Templates	Increase attendance by creating attractive HTML or text emails using our templates.
Automated Email Management	Send out invitations, confirmations, reminders and follow-up emails automatically.
Persistent Media Panel	Post speaker photos and biographies or video.
iCalendar Support	Simplify scheduling using Outlook™ and Lotus Notes™ calendar integration.
Polls and Surveys	Measure event effectiveness and gather feedback for future events.
Registration and Reporting	Customize event registration, track answers to qualifying questions then upload the results to CRM systems for fast sales follow-up.
Lead-Source Tracking and Automated Lead Scoring	Identify your highest quality and most cost-effective lead sources.
Record, Edit and Playback	Record events for reuse and review. Post seminar recordings to pull in more leads.
Cross-Platform Support	Welcome attendees who are using Windows, Mac, Linux and Solaris operating systems.

WebEx EventCenter Support

MeetingSense’s suppliers provide support for all web conferencing services. Technical support can be accessed during a conference call by pressing *0 on the telephone keypad and asking to be connected with a technician.

WebEx SupportCenter

WebEx SupportCenter provides all the tools to make your Technical Support Representatives (TSRs) as efficient and effective when working remotely as they would be on-site. With WebEx SupportCenter, TSRs can view, diagnose and solve customer problems online. Customer files can be transferred for off-line analysis or, with permission, the TSR can actually run the customer’s desktop and download patches or updates to the customer’s computer. Your customers get fast, intelligent support without having to endure multiple calls to diagnose simple issues.

WebEx SupportCenter Features

Feature	Benefit
Two-way Desktop and Application Control or View	View or control a customer’s desktop or let a customer view or control your desktop.  Customers can selectively share applications to maintain privacy.
File Transfer	Transfer files to and from a customer’s system to apply patches and updates during the session or retrieve customer data files for in-depth analysis.  No complicated processes – just drag and drop.
Log onto Customer’s Desktop as an Administrator	Sign on to a customer’s machine as an administrator to access and install new applications and perform other activities that require administrative privileges.
Session Recording and Editing	Record sessions manually or automatically for archival or training purposes.
Remote Printing	Redirect printouts from a customer’s printer to a local printer for offline analysis.
Integrated Video	Stream live video to personalize or enhance support.
Scale to Fit	View the customer’s desktop without scrolling to speed the support process.
Floating TSR Control Panel	Access all session controls during desktop or application sharing without obstructing the view or switching screens.
Call Escalation	Bring subject-matter experts into a session instantly when needed.
Chat	Communicate easily with customers and other TSRs during a session.
Transfer and Conference	Transfer calls or conference in other TSRs or subject-matter experts for faster resolution.
System Information	Collect system information with one click.  Print and save system information for future reference.
Annotation	Allows both the TSR and the customer to annotate on the screen to better explain and solve issues.
Persistent Reboot	Allow a customer to join the same session even after a reboot.
Firewall Friendly	Work through most firewalls without opening additional ports.  SupportCenter operates through standard http and https ports.
Post Session Survey	Survey customers at the end of sessions and use data to improve TSR performance.
Management Reporting	Measure help desk and call center statistics, including number of sessions, session time and session feedback to track and improve performance.

WebEx SupportCenter Support

MeetingSense’s suppliers provide support for all web conferencing services. Technical support can be accessed during a conference call by pressing *0 on the telephone keypad and asking to be connected with a technician.