Reservationless On Demand Audio Conferencing
Reservationless On Demand provides on-demand conferencing allowing you to initiate a conference 24 hours a day, 7 days a week – without the need to make a reservation or rely on an Operator. Holding a conference is as simple as dialing a permanent number and entering a Conference Code.
Benefits of Reservationless On Demand Conferencing
- No Reservations Required.
- Up to 125 lines per conference leader (subject to port availability).
- Provide dedicated company Reservationless On Deman Toll-Free and Toll #’s to entire user community.
- No Operator necessary, but always available for assistance.
- No time limits.
- Leader controls all conference commands.
- Leader dials out to domestic participants directly from the conference or summons an Operator to dial out to Int'l participants.
- Break-out sessions or subconferences.
- Music hold waiting room when you have "back-to-back" conferences.
- Access Reservationless On Deman recordings via a toll-free or toll number or the internet.
- Project Accounting Codes provide a method of tracking conferences to bill back to a project, department, or client.
- Fast and easy to use.
Reservationless-Plus Web-Enabled Conference
Web-enabled conferencing from Reservationless On Demand adds the power of the Internet to your Reservationless On Demand audio call. Reservationless On Demand turns your call into a web and audio-integrated experience that adds impact to your message, increases conference participation and puts you in control with a click of your mouse.
Online Tools Include: Web Conferencing, Audio Streaming, Archive Playback, Scheduling & Notification, Participant Lists, Audio Function Control, Q&A, Integrated Phone Book and Online Account Management.
Reservationless On Demand Empowers Your Conference
- Keep track of who is on the call – both on the phone and on the web. You’ll know exactly who’s listening with Reservationless On Demand phone and web participant lists.
- Get instant feedback from participants on information presented with the Reservationless On Demand polling feature.
- You can prepare polls before the call or create them on the fly.
- Receive questions from participants and address them at an appropriate point during the call.
- Share a PowerPoint presentation with participants using Reservationless On Demand web conferencing feature.
- Stream your conference call – with or without slides – over the Internet. Archive the stream for future reference.
- Obtain a record of all submitted questions, participants’ conference duration times (on the phone and on the web) and other pertinent information in a post-conference report. The report is automatically sent to you via email shortly after the call’s conclusion.
- Schedule your call and send an email notification to participants right from the website with Reservationless On Demand’s online scheduling and notification feature. Participants receive a Microsoft® Outlook VCS file that books the call in their calendar.
- Turn scheduling and notification into a point-and-click process by downloading your Microsoft® Outlook Contacts file into your Reservationless On Demand phone book.
Reservationless-Plus On Demand International Conferencing
If your company is international in scope and leverages audio conferencing across multiple locations, Reservation-less or On Demand International has significant advantages for your company including, high quality regardless of location, a vastly simplified user experience, the highest levels of reliability, and lower costs due to least cost intelligent routing. This allows end-users, regardless of location, to leverage a single global virtual bridge and toll free dial in number without ever having to incur local surcharges or audio latency issues or quality degradation.
Reservationless-Plus On Demand International conferencing will bring the costs and complexities of international audio conferencing to a halt, but not your communications or productivity. Reservationless-Plus On Demand International makes your international audio conferences simple for you and the people dialing into your call.
Benefits of Reservationless-Plus On Demand International Conferencing
- Ease-of-use: You receive permanent international numbers in all regions,including toll and toll-free numbers.
- Cost saving: Your conference calls are directed into the conference center that is least expensive for you.
- Uniformity: All users, no matter which region they are in, have the exact same service, call flow and conference call features available to them.
- Consistency: If you have an existing InterCall conferencing account, you can continue to use the same conference code and leader PIN. You also still have access to your recordings, InterCall Online, audio integration with our web services and all other services.
Reservation-less Operator Assisted Audio Conferencing
In situations where your company needs more than just reservation-less audio and requires the assistance of professional audio operators, MeetingSense offers a host of options through the leader providers of these services globally. Whether it’s a significant product launch, an analyst call or announcement, a recurring sales or division call, or there has been a crisis of some kind we can help you implement the right solution for your needs.
While we offer a myriad of operator assisted services all of which can be customized for your needs, the following services are the core of what we provide:
Operator Assisted Services
A reservation-based service that offers customers audio conferencing service 24 hours a day, 7 days a week, with the personal assistance of an operator and support personnel who manage high-touch features
Event Services
Some conference calls are more important than others: quarterly earnings reports, new product launches, press conferences, merger and acquisition announcements, and employee training sessions They are more than just conference calls; they are important meetings that demand top-rate service and unmatched attention to detail. We offer event services to ensure that your high profile meetings get the treatment they deserve. And no call is too large or too small. Whether your call has 5 or 10,000 attendees, our event calls are executed by our provider’s most experienced teams and adhere to the most stringent levels of customer service to ensure professionalism, consistency and complete satisfaction
Reservation-less Operator Assisted/Event Services
Provides streamlined conference entry on event calls by allowing participants to join in an automated manner while continuing to offer conference leaders the high touch experience provided by an operator At the scheduled time participants dial the participant conference access number and are prompted to enter the participant Passcode and Registrant ID (if Participant Report is a selected feature). Participants will then be joined to the conference. Leaders will dial a separate leader conference access number and will be greeted by an operator who will join them to a sub conference. The operator will transfer the Leader(s) to the main conference to begin the conference. Participant information is captured during the optional registration process for leaders who wish to receive a Participant Report.
Leader Operator Assisted Audio Conferencing
Leader Operator Assisted provides streamlined conference entry on Event calls by allowing participants to join in an automated manner while continuing to offer conference leaders the high touch experience provided by an operator. At the scheduled time participants dial the participant conference access number and are prompted to enter the participant Passcode and Registrant ID (if Participant Report is a selected feature). Participants will then be joined to the conference. Leaders will dial a separate leader conference access number and will be greeted by an operator who will join them to a sub conference. The operator will transfer the Leader(s) to the main conference to begin the conference.
Participant information is captured during the optional registration process for leaders who wish to receive a Participant Report.
The following features are available:
- Passcode Expedited Call Entry Participants enter a passcode and are placed into the call automatically without the assistance of an Operator streamlining the process and reducing hold times on your call’s front end.
- Separate Dial-In Numbers Call leaders and participants dial into separate numbers ensuring that everyone gets where they need to be in the most efficient manner possible.
- Optional Call Registration Leader Operator Assisted Registration provides you the opportunity to collect information about your audience prior to the call. PIN code identifiers given to each participant upon registration enable you to determine exactly who was on your call without having to collect information as participants dial in.
- Call Customization InterCall’s full complement of Surround-the-Call Features – from Participant Report participant lists to Encore digital call recording – is available so you can select the combination that best suits each call ’s purpose.
- * Communication Line
- * Participant Report
- * Streaming options (Audio Only, With Slides, None)
- * Recording Options (Tape/CD, Encore)
- * Playback (Including Conference and Promotional options)
- * Call Notify (Phone, Fax)
- * Music Hold
- * Leader Options (Leader First, Leader Last, None)
- * Polling
- * Question & Answer
- * Lecture
- * Special Annunciator
- * Call Transcription
What size conference does the service support?
Leader Operator Assisted supports up to 1,800 participants. Larger conferences may be accommodated by linking to additional bridges.
Automated Audio Conferencing
Automated audio conferencing allows you to conduct a phone meeting without the assistance of an Operator. By dialing your permanent toll-free number and entering your private passcode, you and your participants will be placed directly into your meeting.
Benefits of Automated Conferencing
- Online Reservations at www.intercall.com.
- Fast and easy to use.
- No Operator assistance required.
- Participants can join the call 15 minutes prior to the scheduled start time.
- No time limits – meet for as long as you like without interruptions.
- No hidden billing – you pay for what you use.
- Individual lines may be muted and unmuted.
Great Calls for Automated Conferencing
- Weekly status reports
- Department updates
- Follow up after live appointments
- New product launches
- Committee meetings
- Sales presentations
Operator Assisted
Operator Assisted is a reservation-based service that offers customers audio conferencing service 24 hours a day, 7 days a week, with the personal assistance of an operator and support personnel who manage high-touch features.
Operator Assisted offers a wide range of features, from basic touch-tone phone commands available during the conference, to standard call entry & exit options, to "Surround the Call" options that offer high-touch, high-value applications, to Web products that offer the latest in high-tech conferencing.
Standard
Features |
|
Conference Scheduling |
Online Reservations Toll Free Reservations Event Registration* Recurring Call Project Accounting Codes Fax/Email Confirmation |
Broadcasting and Recording |
Email, Fax and Voice Broadcast* Web Conferencing* Streaming* Encore Digital Recording* CD/Taping* CD Indexing Transcription* |
Conference Entry Options |
Toll, Toll-free, ITFS International Dial Out* Direct Entry Music Entry Entry/Exit Tones Announce Roll Call Leader First/Last |
Conference Administration |
Sub-conference Communication Line Fax/Email Broadcast* Promotional Tape* Voice Talent* Custom Script Encore Emporium* Encore Digital Studio* Group Mute/Un-mute Self Mute/Un-mute |
Data Gathering |
Leader-View* Polling Question & Answer Session Participant Report* Encore Plus* Encore Voice Prompts Encore Reports* |
Conference Security |
Conference Lock Passcode/Password Approved Participant List* |
Custom Scripting |
Custom Scripting may be provided by the customer to replace or augment any script available during the conference. |
Dial-In |
Three access options are available for dialing into a conference. (Leader selects these options during the reservation process.) Toll Access: A 706 number is provided for local or International participants. Toll-Free Access: Toll-free number is permanently assigned to owner. ITFS: International toll-free number is available from select countries. |
Dial-Out |
Ten minutes prior to call start time, Operators call Participants from a list provided during reservations and join them to the conference. |
Direct Entry |
Participants are placed directly into the conference and may communicate with each other prior to the Leader joining. |
Email/Fax Confirmation |
Automated reservation confirmation is sent to the contact after the reservation is scheduled. |
Entry/Exit Tone |
Tone plays when each Participant joins or leaves the conference. |
Leader First |
Leader is joined to the conference before any Participants. |
Leader Last |
Leader is joined to the conference after all Participants have joined, at the request of the Leader, or at the conference's scheduled start time. |
Name Announce |
Operator announces each Participant's name as they are joined to the conference. |
Music Entry |
Participants are placed on music hold until the Leader joins the conference. |
Password |
Participants are required to provide a valid password in order to join the conference. Leader specifies the password during the reservation. |
Roll Call |
Operator recites the names of Participants who are in the conference. Roll Call is executed after the Leader joins the call. |
Special Annunciator |
Participants are greeted by a customized announcement, which is played while Participants are on hold for that specific conference. |
Surround-the-Call Options |
|
Feature |
Description |
Broadcast |
Information is simultaneously distributed to Participants via email, fax, or voice. |
Call Registration |
Participants register for an event by dialing a unique toll-free number and responding to information requested by the provider representative on behalf of the customer. Information is built in an Access database. |
Call Transcription |
Call is transcribed from audio to text and delivered via email or paper and diskette to the contact specified on the reservation within 48 business hours (standard) or 24 business hours (rush). |
CD |
Conference is recorded to CD and sent to the call Leader. |
Communication Line |
Leader communicates privately with the Operator and/or additional personnel outside of the main conference in a separate communication line. |
Digital Recording Studio |
Communication is digitally recorded directly into Encore for future replay without having or recording a conference call. (Reservation is required.) |
Record |
Conference is digitally recorded for future replay. Replay is available by dialing a toll or toll-free Encore number. |
Record Plus |
Responses are captured from voting or polling specified in an Encore playback. |
Record Emporium |
Dedicated toll-free number routes Participants to a menu and script customized by the customer. A menu of options is available via touch-tone commands. |
Record Report |
Participant information is requested and recorded prior to or after the Encore replay, then sent to the Leader as a transcribed record generally at the end of the replay period. |
Participant Report |
Participant list with call information is sent to the Leader after the conference. Call information includes participant names, line times, and up to 4 additional pieces of information specified by the leader. |
Leader-View |
Real-time Participant information is displayed to the Leader via a Web application while the conference is in progress. |
Playback |
Offers customers the convenience of listening to their conferences at a later time. |
Polling |
Leader can survey Participants by asking pre-determined questions, which Participants may answer by "voting" with a specific number on the telephone keypad. Results are sent to the Leader after the call. |
Promotional Tape |
Leader provides a promotional tape to InterCall, which is played for Participants prior to joining the conference. |
Q&A |
Operator facilitates a Question and Answer session by recognizing and un-muting Participants one at a time so they may ask a question in conference. |
Sub Conference |
Pre-selected Participants and/or Leader can talk together in a sub-conference without Participants in the main conference hearing them. May be used prior to the conference starting, or during the conference as break out sessions. |
Taping |
Conference is recorded to cassette tape, micro-cassette tape, or D.A.T. tape and sent to the call Leader. |
Streaming |
Provides live broadcast of the conference over the Internet and/or archive of the conference for later replay via the Internet. |
Bespoke Solutions
If your audio conferencing needs are diverse and you think you may need a bespoke solution, just ask a MeetingSense representative about your audio conferencing options. We can quickly assess your needs and create an audio conferencing solution to satisfy all of your needs.
